People are now working from anywhere, and the need for remote support management of devices is mandatory to ensure proper functioning and operations of those remote devices say it be laptops, desktops, mobile phones, servers and other devices.
With hybrid work becoming a common thing, IT admins need an efficient way to manage those remote devices for several day-to-day operations.
Taking remote devices and managing a ticket will become hassle-free. In this article, we’ll see more about Remote Support solutions and its importance for organizations.
The process of managing a remote laptop, desktop, server or mobile device, to troubleshoot, file transfer, perform remote commands, modify registry settings, communicate with remote users, multi-monitor support, manage services and more is called Remote Support Software.
The need for remote support is directly proportional to the variety and distribution of devices in your network.
If you have a robust remote monitoring and management (RMM) then you may not need a remote support solution to manage your devices.
IT admins need an efficient way to manage and control their remote devices to handle issues that are reported via help desk tickets, while certain tickets can be handled by a predefined automated configuration, the other tickets need technicians’ manual intervention to handle to issue instantly and remotely.
Issues like instant troubleshooting, remote chat and communication to understand the issue at the user end, remotely deploying commands, modifying registry, recording remote sessions, multi-monitor support for enhanced troubleshooting, remote managing of mobile devices via web app or mobile app for super-fast remote support management.
The remote support market has several providers and arriving at the best five remote support tools was challenging.
The below five tools were tested and analyzed from a primary point of research, while we also looked into the community of Internal IT teams and MSPs to get their feedback and see the tools that worked for them.
This list of remote support tools should be an ideal choice to begin your evaluation if you’re looking for a remote support system for your organization.
Teamviewer has done an amazing job with the quality and efficiency required for a remote support system.
The success behind the tool is the ease of use, allowing even a layman to perform remote support operations compared to other tools in the remote support category.
TeamViewer comes with remote troubleshooting, unattended access for elevated privileges, supports Windows, Mac, Linux, iOS and Android devices, file transfer, remote chat, multiple displays, meetings and remote video, thus competing with the space occupied by Zoom.
You can control any device using TeamViewer Remote Support Application.
Pricing: $123.90 per month for Teams, $240.90 for enterprise and $45.90 for Business (CAD)
ConnectWise Control’s Remote Support Software comes with flexibility, customization and world-class security for the managed devices.
It also provides custom configurations, granular control and user management, and live stream sessions for interactive communication between the user and technician. Supports hundreds of integration including Solarwinds, Zendesk, Freshdesk, Acronis, and more.
Covers a wide range of industry, technician-based roles, and product capabilities, and can fit into any type of organization network thanks to its enhanced remote support capabilities.
This remote support tool is a preferred option among MSPs and Small IT teams for the wide range of integrations and customizability it brings in.
Pricing: $42 per month for standard and $52 for premium.
RemotePC comes with a decent amount of remote support capabilities including attended and unattended access, file transfer, always-on remote support, reboot, printing, multi-monitor, performance indicator, record sessions, endpoint backup, remote sound controls, logs, reports and more.
While RemotePC offers a wide range of features, sometimes the prospects may feel the capabilities are overwhelming for their requirement, other than that for businesses looking for a holistic and robust remote support software, RemotePC is a must-try.
Pricing: 29.95 per month for Teams, $59.95 for Enterprise, and $ 7.95 for SOHO.
Although we are aware that Ninja One is an RMM and will fall mostly into that category, we wanted to place Ninja One in this listing only because of the community love and capabilities offered by this RMM vendor.
Ninja has an amazing RMM product which is supported by a decent remote support tool, it supports Windows, Mac and Linux all under one click.
The usability, remote support and access capabilities, user feedback and community’s favourite are the key reasons for NinjaOne to be part of the Remote Support category.
Apart from the remote support system, the tool also facilitates patching, app deployment, monitoring, helpdesk integration and more.
Pricing: US$3.00 per month per endpoint (source: Capterra)
Give a try on all these remote support tools and see which suits your network/budget perfectly. We would also honour Devolutions Remote Desktop Manager and GotoResolve for the product capabilities and for competing with a challenging remote support category this year.
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